Blog

Over the past few years, I’ve marked several professional transitions — roles completed, teams reshaped, organizations evolving. With each post, I found myself reflecting not just on the work accomplished, but on the relationships that made that work meaningful. In communications and customer-facing roles, community is not a soft benefit. It is infrastructure. When your role revolves around messaging, brand voice, customer experience, or service delivery, you operate at the i

I was reminded of what it was like in 2019 in Red Deer, Alberta. Yes, it was extremely cold for a couple weeks...but there was something much bigger than that which dominated every conversation. The 2019 Winter games. This was before the dreaded covid descended on our life. During these ceremonies I was enthralled with the crowds, the sounds, the colors. It was an exceptional time to be an athlete, and to be a volunteer.